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No I didn't. I may identify as British, but I am also an American journalist writing for an American audience about mostly American issues. These two different sides of me are a constant source of tension. Nevertheless, Daily Blah will adhere to American English grammar and spelling.





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Daily Blah for... Thursday, September 08, 2005

How to Make a Reality Distortion Field
Here's a post I submitted to the Business 2.0 blog:

Today's launch of the iTunes phone and iPod Nano may have disappointed many who were expecting greater things from Apple (like an Apple-branded Podphone or a VidPod). But there is no such thing as disappointment at an Apple media event. From the moment you get the coy email invite to the moment you file out accompanied by triumphal pop standards, every second is carefully crafted to make you feel like you're witnessing the greatest technology launch in history. What happened today at the Moscone Center in San Francisco was a pitch-perfect example.

Hundreds of journalists, bloggers, Apple employees and assorted boosters were duly summoned with a message that contained no more details than the tantalizing statement: "1,000 songs in your pocket changed everything. Here we go again." Here we go again indeed. We dutifully registered, then filed into the auditorium lit almost entirely by a giant glowing Apple logo. A fifteen-minute wait followed, just long enough for the buzz to build and for everyone to notice that former Vice President and Apple board member Al Gore was glad-handing everyone in the front row. Then the lights dimmed, cheers went up, and we all turned expectantly towards the giant Apple for the arrival of the Glorious Leader.

Steve Jobs was long ago accused of possessing a "reality distortion field" inside which you were lulled into sharing his enthusiasm for every one of his "insanely great" products. Jobs' personality may have mellowed with age, but his reality distortion field has grown larger, and acquired a titanium shell. Here's how he does it:

1. Start off very low-key. Introduce favorite celeb friends in the audience (Gore doesn't rate a mention today, but Yo-Yo Ma does).
2. Move quickly through a series of increasingly important announcements. Conspiratorially share tidbits of new data (number of iTunes users, never before revealed: 10 million), ensuring we feel grateful for them. Announce product upgrade: iTunes 5.
3. Dazzle with celeb endorsements. J.K. Rowling has put all Harry Potter audiobooks exclusively on iTunes (and you can get an iPod engraved with the Hogwarts school crest). Madonna has put all her albums exclusively on iTunes, too. "How does she feel about that?" asks Jobs. "Well, let's call her!" A ripple of excitement goes through the crowd as Jobs initiates a cozy video iChat with the Material Girl, live in London.
4. The first new product announcement, downplayed a little: "you've probably already heard about this." Which is true - the Motorola iTunes phone has not been Apple's best-kept secret. It's basically a hundred-song iPod shuffle built into a phone. But by the time we've heard from Motorola and Cingular executives and watched four "sneak peeks" at TV ads for the new phone, all of which is cheered wildly by the employees, our resistance has been beaten down. Some journalists start applauding along with them. Amazing what a room full of peer pressure can do.
5. A teaser for the really big product announcement: Jobs tells us he's killing the iPod mini. A chilled silence descends as he lets the full impact sink in: the world's bestselling digital music player, and they're going to stop making it? Is he insane? What could possibly justify such a move? A final tease: on the jumbo screen, a close-up of Jobs' jeans. "Ever wondered," he says, pointing at his change pocket, "what this pocket is for?" Not change, evidently. Levi Strauss had no idea, but he was actually making an iPod Nano pocket.
6. The money shot. Jobs produces a Nano from his jeans, and the reaction could not have been greater at the foot of Mount Sinai if Moses had yanked two stone tablets out of his robe. Product reviewers in the audience know their greatest task today will be explaining just how small the device is with reference to an ordinary household object, but Jobs has them covered. "It's thinner than a number 2 pencil," he says. On screen, just in case we missed it, an animation of a pencil eclipsing the Nano plays three times. Jobs compares the Nano's size to that of competitors' products, giving us the exact percentage difference each time. In the digital player world, size really does matter.
7. The final celeb endorsement. Just when some of the skeptics among us are thinking "that's the big announcement - a smaller, slimmer Flash-based mini?" Jobs offers a diversion in the form of Kanye West, probably the hottest recording artist in the world right now. West raps his way through a couple of hits as if he's at the MTV music awards. The audience gamely taps its toes. Gore looks like he's listening to a Senate speech. Perhaps he's wondering what Tipper will make of West's highly explicit lyrics.

We were invited to test the phone and the Nano on our way out, and that was that. We all shuffled out of the presence of the technology era's ultimate showman, too dazzled to be disappointed. After all, there's plenty of time --- and trade shows -- left this year for bigger and better Apple product announcements. Is Motorola's iTunes phone an early prototype for a bigger and better Podphone? Will the VidPod ever make an appearance? Here we go again.


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